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Privacy Policy

Privacy Policy - the basics

Last updated: 19 May 2026

This Privacy Policy explains how Honey Road collects, uses, stores, and protects personal information when customers visit our website, place an order, contact us, or use our services.

Honey Road is operated by Honey Road.

Website: www.honeyroad.net
Email: thehoneyroads@gmail.com
Address: 26 Westfield Dr

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or place an order:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment confirmation details

  • Customer service communications

  • Website usage data, such as browser type, device type, IP address, pages visited, and referral source

We do not store full credit card numbers on our website. Payments are processed securely through third-party payment providers, including Stripe.

2. How We Use Your Information

We use customer information to:

  • Process and fulfil orders

  • Accept and confirm payments

  • Ship products to customers

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to enquiries

  • Prevent fraud, chargebacks, misuse, and unauthorised transactions

  • Improve our website, products, and customer experience

  • Comply with legal, tax, accounting, and regulatory obligations

3. Payment Processing

Payments on our website may be processed by Stripe or other secure payment providers.

When you make a payment, your payment information is provided directly to the payment processor. We do not control the independent handling of payment information by third-party payment providers.

Customers should review the privacy policies of the relevant payment provider for further information.

4. Sharing of Information

We may share necessary customer information with trusted third parties, including:

  • Payment processors

  • Shipping carriers

  • Fulfilment warehouses

  • Website hosting providers

  • Email and customer support providers

  • Fraud prevention and security providers

  • Accountants, legal advisers, or professional service providers where required

  • Government, law enforcement, or regulatory authorities where legally required

We do not sell customer personal information.

5. Marketing Communications

If you choose to subscribe to marketing emails, we may send you product updates, promotions, and business news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at thehoneyroads@gmail.com.

6. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Operate the website

  • Remember customer preferences

  • Analyse website traffic

  • Improve website performance

  • Support advertising and marketing campaigns

  • Prevent fraud and abuse

You can disable cookies through your browser settings, although some parts of the website may not function properly.

Data Security

We take reasonable steps to protect customer information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online transmission or storage system is completely secure. Customers use our website at their own risk.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders

  • Provide customer support

  • Meet legal, tax, accounting, and compliance obligations

  • Resolve disputes

  • Prevent fraud or misuse

9. International Customers

If you order from outside Australia, your information may be processed or stored in Australia, the United States, or other countries where our service providers operate.

By using our website, you consent to this transfer and processing of information.

10. Access, Correction, and Deletion Requests

You may contact us to request access to, correction of, or deletion of your personal information.

We may need to retain certain information where required for legal, tax, fraud prevention, dispute resolution, or accounting purposes.

To make a request, contact us at:

Email: thehoneyroads@gmail.com

11. Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children under the age of 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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